Point of sale (POS) software has become commonplace in most retail stores today. Large chains have the advantage of analyzing their sales across the country with a few clicks of a button. And small, independently owned stores have learned how the software eases their month-end accounting duties. A basic point of sale software system provides all businesses an efficient and easy method to assess, monitor and respond to sales data. However, some businesses concentrate so much on the behind-the-scenes data that they fail to consider how POS software impacts the day-to-day interactions between customers and customer service representatives.
Imagine being stuck in a line up to a cash register. It might be the Christmas season or simply a busy shopping weekend. You peer down the line to see what the problem is. It is the cashier – they are having difficulty with a transaction. Perhaps their computer will not scan a coupon properly or an item’s sale price is not appearing. Maybe the credit card terminal is not working or perhaps the clerk is having difficulty exchanging an item. Whatever the issue is, it effects both